Our consultation fees have changed effective July 14 2025. Click here for more details

Feedback and Complaints

At Adelaide Street Medical Centre, we’re always looking for ways to improve the care and services we provide. Your feedback plays a vital role in helping us do that.

Whether you’d like to share a suggestion, raise a concern, or make a complaint, we welcome it and take every comment seriously. Our team is committed to listening, responding promptly, and handling all feedback with fairness, care, and respect.

 

How to Share Your Feedback
If you’d like to provide feedback or raise a concern, simply click the button below to fill out our feedback form.
You can use the form to:

  • Lodge a complaint

  • Share a suggestion or concern

  • Offer feedback or compliments about your experience

We appreciate you taking the time to let us know how we’re doing. Every message helps us improve.

text

Need More Information?

If you’re submitting a complaint and would like to learn more about how we handle feedback, you can view our Complaint Management Policy & Process here.

Still have concerns?
If you feel your complaint hasn’t been resolved appropriately, you can contact the Office of the Health Ombudsman:
📞 Call 13 36 46
📧 Email: [email protected]
🌐 Visit: www.oho.qld.gov.au